A fix has been implemented and we are monitoring the results.
Posted Oct 12, 2023 - 15:38 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 12, 2023 - 11:22 EDT
Update
We are continuing to investigate this issue.
Posted Oct 12, 2023 - 11:21 EDT
Investigating
Policyholder Link - We have identified an issue that may cause an error message for the recipient when they try to view a document with photos in it via the Policyholder Link. We are working to resolve this as quickly as possible.