Feature Impaired: Syncing

Incident Report for Encircle

Resolved

This incident has been resolved.
Posted Sep 03, 2024 - 12:29 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 03, 2024 - 12:20 EDT

Identified

We have identified an issue that may cause the mobile app to get stuck syncing. We are working to resolve this as quickly as possible.
You can continue working in Encircle with a stuck sync, the data will be synced once we resolve this issue.
Do not uninstall the Encircle app from your device unless instructed to by a member of our Support Team.
We apologize for the inconvenience.
Posted Sep 03, 2024 - 09:20 EDT
This incident affected: Encircle Mobile app.